MuseLumo support

Tell us what happened and we’ll help you get back to creating. We usually reply within one business day.

Last updated: 2 August 2026

Email support

Write to support@muselumo.com. Please include your device model, OS version, MuseLumo version, and a short description of the issue.

Email MuseLumo support

A model will not download

Check that your device has enough free storage and a stable connection. Keep MuseLumo open while the first download completes, then try again.

Generation is unavailable

Confirm that a compatible model is installed and selected. Some models require more memory or a newer Apple device. Restarting the app can also clear a stalled generation session.

Restore MuseLumo Pro

Use Restore Purchases from the paywall while signed in with the same Apple Account used for the original purchase.

Privacy and terms

Read our privacy policy or terms of use.